Banks go retail
05.06.09 § Leave a comment
Quoted from insideretailing.com.au:
“It is a trend seen the world over, with banks worldwide moving towards a customer-friendly environment.
“If we look at global trends, we’re seeing a move to open plan consultative banking, and the ‘retail-isation’ of banking, and the integration of allied sectors – such as cafe fixtures in branches”, says Brian Walker, principal of The Retail Doctor, who was a consultant for National Australia Bank’s move into the retail space.”